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Operations, Marketing, IT
Title SQL Server DBA/Developer
Categories IT
Location Mission, KS
Job Information


Support data processing products and services across. This role will share responsibility for maintaining and supporting all Production/QA/development database servers along with database development to support the business. The Database team provides support for departmental reporting, development team and data warehouse initiatives. This role will participate in on-call and off hour deployment rotation.


Essential Duties and Responsibilities include the following.

  • Install, Configuring, Patching and Upgrading SQL Server Database Servers
  • Performance Tuning and Query Optimization using native SQL Server tools
  • Monitor and support High Availability Database server including Availability Groups and Replication.
  • Ability to troubleshoot performance issues impacting production databases.
  • Work as part of a project team to coordinate database development and determine project scope and limitations
  • Create functions and stored procedures to provide custom functionality as per the requirements.
  • Ad-hoc query generation using T-SQL
  • Develop reports using SQL Server Reporting Services.
  • Participate in development and creation of Data warehouses.
  • Participate in discussions involving the application creation and understand the requirements and provide the back-end functionality for the applications.
  • Other duties may be assigned

Education and/or Experience

Bachelor’s degree from a four-year college or university; or four to five years related experience and/or training; or equivalent combination of education and experience.  Must be able to work under minimal supervision, maintain confidentiality of information, and communicate and work effectively throughout all levels of the organization.  Proficiency with SQL Server and T-SQL is required.


Other Skills and Abilities

  • Experience in Database Administration in SQL Server (2008/2012)
  • Strong SQL coding skills (SQL Server/T-SQL), including stored procedures.
  • Experience with data modeling including normalization, logical and physical designs.
  • Performance Tuning, Query Optimization, Performance Monitor, SQL Profiler and other related monitoring and troubleshooting tools.
  • Strong knowledge of backups, restores, recovery models, DBCC commands, Database mirroring, Replication.
  • Knowledge of how indexes, index management, integrity checks, configuration, patching. How statistics work, how indexes are stored, how they can be created and managed effectively.
  • Knowledge of SQL Server tools (Profiler, SSMS, DMVs, and system stored procedures
  • Database Security
  • Technical documentation skills


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Title Help Desk Technician
Categories IT
Location Las Vegas, NV
Job Information


Summary The Help Desk Technician is responsible for providing first level technical assistance to computer users. The Helpdesk Technician responds to telephone calls, electronic mail, and other inquiries from computer users regarding hardware, software, networking or other IT-related problems or needs; logs, tracks, escalates, and resolves work orders; or refers the issue to specialized IT staff.

Essential Duties and Responsibilities include the following:

Review and sort Helpdesk tickets as they come in and assign to the correct technician.

Address assigned Help Desk tickets and resolve in a timely, appropriate manner.

Build and configure new desktop or laptop systems, and install needed software per user profile.

Install and configure new thin client workstations including monitor.

Install new phones and configure on the I3 phone system.

Create new user accounts in Active Directory and add to proper workgroups; grant needed permissions.

Create new user accounts in Microsoft Exchange and configure mailbox.

Create new user accounts in Interaction Admin. and configure phone profile.

Troubleshoot issues with technology equipment.

Install new software on user systems as needed.

Contact vendors and order new computer systems, and new hardware, as needed.

Maintain IT equipment located in conference rooms and training areas, and assist as needed.

Assist users with printing, scanning and copying equipment.

Troubleshoot system access problems.

Maintain inventory of equipment and parts; document IT vendor activities.

Perform other assignments as required.

Education and/or Experience

Minimum one year certification from college or technical school; or two to three years related experience and/or training; or equivalent combination of education and experience.

Certificates, Licenses, Registrations

A+ Certification and Active Directory knowledge required; Network + certification desired.

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Title Customer Experience (CX) Coordinator
Categories Marketing
Location Las Vegas, NV
Job Information

Key responsibilities include optimizing consumer facing website(s), landing/CTA pages, emails, scripting and various other touch points to ensure a consistent voice that leads to bottom line impact. Position reports to Director of Customer Experience.

This position will have a complete understanding of all touch points from loan applicants entering the enterprise through servicing, repayment, loan renewal and or recovery resolution.

Key Functions

  • Finding and executing CX improvements that lead to large savings and/or revenue gains
  • Championing the customer wherever conflict presents itself
  • Oversee primary customer communication channels
  • Conversion funnel optimization, website analytics and multivariate split testing
  • Manage co-browsing and heat mapping technology to improve user experience of website(s) and mobile app., with specific emphasis on loan offer and CTA pages
  • Customer survey strategy and administration, knowledge of Satmetrix platform a plus
  • Help company improve NPS, and link to, and drive revenue growth
  • Act as the liaison between product managers and the customer ensuring customer goals are prioritized during product development
  • Website inventory management, changelog management and User Interface (UI) optimization
  • Consumer outreach and focus group coordination
  • Developing and presentation of reports to management and executive leadership


The ideal candidate will have an Associate or Bachelor’s degree and 2-4 years of relevant work experience, preferably in consumer finance. Also should have some functional knowledge of website usability and design principles, website analytics platforms and multivariate testing software. Also preferred to have a working knowledge of Email Service Providers (ESP) like Adobe Campaign, Click Dimensions and Microsoft Dynamics 365. Above all, this candidate should be able to quickly identify and develop strategies for removing consumer friction and pain points that lead to a more seamless and profitable CX.

  • Associates or Bachelor’s degree in Marketing, Business Admin, or similar
  • 2-4 years relevant experience
  • Must be familiar with executing live chat, preferably the Zendesk platform
  • Track record of utilizing testing platforms to improve user experience
  • Ability to document, in detail, guest interaction points to translate into IT requirements
  • Able to work collaboratively across functional groups, always championing the consumer
  • Experience with responsive, adaptive and/or mobile web design
  • Experience with mobile application UAT
  • Excellent time management skills and strong sense of urgency, with STRONG ability to multitask, work autonomously and reprioritize quickly when directed
  • Microsoft Outlook, Word, Excel, PowerPoint
  • Tech-savvy: You love to harness the power of technology
  • You’re resourceful, a collaborator, decisive and hold yourself accountable in all that you do.
  • Fire in the belly – you’re excited to change the online lending industry for the better and you come to work every day ready to go.
  • Calm and collected: When things get crazy, you’re cool and under control.
  • Intelligent: You are articulate, smart and can communicate clearly.
  • Occasional travel to our contact center locations in the Midwest
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Title Director Consumer Lending & Shared Services
Categories Operations
Location Las Vegas, NV
Job Information

Job Summary

The Director of Consumer Lending & Shared Services is responsible for leading a multi-layered service-based organization by providing direction to four departments (Lending, Workforce Management, Quality Assurance, and Training) in multiple business locations either directly or through subordinate supervisors in efforts to meet organizational funding & business objectives. In conjunction with the VP of Consumer Lending, this position acts as a representative and ambassador to promote positive relationships and strong partnerships for the benefit of the organization, and performs other assignments as required.

Essential Duties and Responsibilities include the following:

Demonstrate effective leadership skills in multi-level organization by driving accountability through effective communication.

Coordinate the day to day activities of four call center locations managing KPIs (Key Performance Indicators); lead the effort to achieve funding target; create and deliver innovative initiatives to enhance internal efficiency and effectiveness to ensure optimal proficiencies.

Manage the lending consumer experience as measured by consumer surveys to find opportunities to improve the bottom line.

Develop and initiate policy and procedures to best execute business plans and objectives.

Maintain up to date knowledge of issues affecting the industry and develop strategies to address potential problems.

Lead Quality Assurance and Training strategies, initiatives, measurement, and performance by driving accountability.

Recruit, retain, and motivate the operational leadership teams at all locations.

Systematically cultivate and maintain long-term, collaborative relationship with key stakeholders and selected organizations to achieve mutual goals by participating in, and nurturing, broad networks of alliances to exchange knowledge and information about learning and change in support of organizational initiatives.

Education and/or Experience

Bachelor’s degree (B. A.) from four-year College or university; or five years related experience and/or training; or equivalent combination of education and experience.

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